Phone reception

With 30,000 people on site, internet might be patchy. Please download and distribute your tickets before you arrive at the event.


Patron site map.


Shuttle Buses

To Coolangatta

FREE Shuttle Bus Services will be running from 12pm on event day.

Pick up locations across the Gold Coast:

  • Varsity Lakes Train Station
  • Broadbeach Light Rail
  • Tugun Park & Ride

Please check back for bus stop locations and times, which will be published here a few days prior to the event.

From Coolangatta

FREE Shuttle Bus Services will be running from the event site to the following locations from 8.30pm on event day.

  • Varsity Lakes Train Station
  • Broadbeach Light Rail
  • Burleigh Heads
  • Palm Beach
  • Tugun Park & Ride

Please follow the signs to the bus zone located on Marine Parade, between Warner Street and MacDonald Street. Services will run continuously and will continue until the event area is clear.

Please follow signage around the event to the shuttle bus point for your selected destination.

Rideshare / Taxi / Public Drop Off & Pick Up Zones

A Ride Share and Taxi Drop off and Pick up Zone will be located on Marine Parade, between Dutton Street and Warner Street.


Parking will not be available at the event site during the event operating period and patrons are discouraged from driving to the event and encouraged to travel via public transport.

Any parking in the local Coolangatta area is restricted and has a highly enforced 3 hour limit.

There will be extremely limited parking available at the Park & Ride service outlined below.

Park & Ride

For a hassle-free day we recommend travelling to the festival via the free shuttle services or Rideshare.

An extremely limited free Park and Ride facility will be available at Betty Diamond Park, Boyd Street, Tugun.

The free shuttle services will transfer patrons to and from the event from the Park and Ride location.


Coolangatta Beach - Western end, adjacent to Queen Elizabeth Park and foreshore areas

Operating Times

Box Office Open

Gates Open

Operating Hours
2pm - 10pm

Last Entry

Box Office Close

Large crowds and extremely heavy traffic conditions are expected in and around Coolangatta on event day so travelling by car is discouraged.

A high number of patrons are expected to be attending the event so it’s essential to plan your trip in advance and work out how you are getting to and from the event.

Conditions of entry

By entering the event, you, the ticket holder, acknowledge that you have read the following rules governing conduct and consent to abide by such regulations and conditions.

There are STRICTLY NO PASS OUTS (exit and re-entry) for this event.

Out 2 Lunch Festival is a licensed 18+ event

Photo ID is required for entry and may be required to purchase alcohol in line with RSA restrictions.

Patrons must have valid photo ID in the form of:

  • Valid Australian Driver’s licence or learner permit,
  • Valid Passport or State/Territory proof of age cards
  • Valid Keypass

It is a condition of sale that you agree that the Presenter reserves the right to refuse a ticket holder admission to the event or to evict that person from the event for any reason whatsoever at the Presenter’s absolute discretion.

It is a condition of the liquor licence that only valid ticket holders are allowed to enter the event and you may be prosecuted if you enter or attempt to enter without a valid ticket.

The event has the capacity to be very loud, have high intensity crowd movements, feature music that may use profanities and patrons drinking alcohol.

Crowd surfing and moshing are dangerous activities that can lead to serious injuries to other patrons or yourself and will not be tolerated.

Except as provided by law, the Presenter and the owner and/or lessee of the venue shall not be held liable for any loss, injury or damages sustained entering or within the venue whether caused by the negligence of the Presenter or that owner or lessee or otherwise.

Ticket holders consent to and acknowledge that they may be featured in filming and/or sound recording as members of the audience.


Ticket conditions & info

By entering the event, you, the ticket holder, acknowledge that you have read the above rules governing conduct and consent to abide by such regulations and conditions.

Out 2 Lunch Festival is a licensed 18+ event.

There are three different ticket types attending the Out 2 Lunch event, they are as follows:

  • GA Ticket
  • Atmosphere VIP Ticket
  • Losing It VIP Ticket

GA Tickets entitle patrons entry to the event through any one of the GA entry lanes, and access to the event.

GA Patrons will be directed to present their identification, have their tickets checked, bags searched, tickets scanned and wristbands issued prior to entering the event site.

Atmosphere VIP Tickets entitle patrons access to the VIP early entry lane, a VIP lanyard and access to the event.

Losing It VIP Tickets entitle patrons access to the VIP early entry lane, a VIP lanyard, exclusive merchandise, access to the event and access to the Losing It Lounge. 

There are STRICTLY NO PASS OUTS (exit and re-entry) for this event.

Last entry to the event is 9PM.


Out 2 Lunch is a single stage live music festival. 

There is a dedicated accessible entry lane into the event and dedicated lanes at all bars and official merch outlets.

Accessible toilets on site are outlined on the patron map.

There is no reserved or dedicated seating, however accessible patrons will have access to an accessible viewing platform in close proximity to the stage. Please refer to the patron map for location.

Companion Card ticket purchasers are entitled to an additional ticket for their respective carer.

The Companion Card must be presented alongside the issued ticket to gain entry to the event.

Dedicated accessible entry lanes will be available to those in possession of a Disability Card or Companion Card.

Guide Dogs are permitted on festival grounds to valid Disability Card or Companion Card holders. Please keep in mind that this will be a very loud and crowded environment.

The event grounds are wheelchair accessible, however please be aware that this is a large outdoor event that may require travelling on varied terrain; grass, sand and/or concrete. Please take extra precaution when moving throughout the site.

Our Accessibility Requirement Registration Form can be found here.

Please contact for further information.

Ticket scanning

To ensure a smooth entry into the festival, please ensure you have your tickets ready to go and follow the three steps below.

  1. You can access your tickets in the TICKETEK APP which you can present at the entry gate or share to your friends via their mobile number.
  2. DOWNLOAD your ticket and add it to your phone's wallet before you arrive and have the barcode ready for scanning at the gate, with your phone brightness turned up to allow scanners to pick it up easily. Please also ensure your phone is charged.
  3. If you're coming in a group, please SHARE your tickets with your fellow attendees before you arrive as phone service in large crowds can be unreliable. 

With 30,000 people on site, internet might be patchy. Please download and distribute your tickets before you arrive at the event.

Rejection of entry or ejection

Security staff are entitled to search; pat down or metal detect any patron upon entry. Any person not compliant will be refused entry or removed from the event without refund.

Access to the event is prohibited or refused to people who:

  • Are clearly under the influence of alcohol, drugs or any other stimulant.
  • Illustrate behaviour that intends to disturb public peace or to provoke assault.
  • Intentionally attempt to conceal prohibited items with the intent to bypass security screening.
  • Are wearing gang related colours, Hi-vis clothing, or attempting to resemble any staff member; including unauthorised media vests, or uniforms that impersonate emergency service personnel.
  • Are from unauthorised media outlets.
  • Display COVID-19 like symptoms.

Only authorised and fully accredited media approved by the Marketing and Publicity department are permitted entry to Out 2 Lunch Festival.

Any media or persons found to be carrying media equipment (microphones, recording devices, camera etc) or deliberately deceiving staff will be removed and banned from Out 2 Lunch events for an indefinite period.

If you are evicted from the event, you will not be allowed re-entry, your ticket will be cancelled and you will not be refunded.

The right to refuse entry to any person is at the sole discretion of the event organiser or any agent acting on behalf of the organiser.

Prohibited items

Anything that could cause harm is a prohibited item and will not be permitted entry to the venue.

This includes but is not limited to:

  • Portable seating of any kind
  • Tables, eskys or coolers, umbrellas, tents or sun shelters
  • Alcohol, illicit and synthetic drugs
  • Prescription drugs that are not in original container and without the pharmacy stickers issued in the name of the ticket holder
  • Glass & aluminium containers
  • Liquids other than lotions (empty water bottles that are not glass or aluminium are permitted)
  • Professional audio /visual recording devices (excluding mobile phones and go pros)
  • Drones
  • Culturally insensitive items & attire
  • Flags & poles
  • Promotional materials - stickers & flyers
  • Air horns & megaphones
  • Weapons or dangerous items including laser pointers or selfie sticks
  • Flares & fireworks
  • Bicycles, skateboards, surfboards, hoverboards, scooters or personalised motor vehicles.
  • Animals (excluding authorised companion dogs)

No liquids are permitted on site for security reasons; there is free water available at all bars and at multiple points throughout the venue. Patrons are permitted to bring empty plastic water bottles that are not glass or aluminium. 

Additional items may be found prohibited at the discretion of event security guards or Queensland Police.

Locker services

There are paid locker services available at the event on a first come first serve basis. These provide ticket holders with convenient, secure and weather-proof storage of their items for a hands-free day! Pre-book your locker HERE.

Please ensure you keep your ID on you at all times for bar service.

Accessible Parking

There is no parking available at the event site during Out 2 Lunch Festival, however limited dedicated accessible parking will be available close to the site.

Please contact for further information.

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